Faq's
Welcome to the MODIELLE FAQs! Here, you’ll find answers to the most common questions about our products, shipping, and services. If you need further assistance, feel free to contact us!
1. What is MODIELLE?
MODIELLE is your go-to online destination for stylish and affordable clothing in the UK. We offer a curated selection of fashionable pieces designed to elevate your wardrobe.
2. How can I place an order?
Simply browse our website, select the items you love, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your order.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and popular payment platforms. Check our checkout page for all available options.
4. How long will it take to receive my order?
- Processing Time: 1-3 business days
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Transit Time: 4-7 business days
Total Delivery Time: 5-10 business days
5. Do you offer free shipping?
Yes! We offer Free Shipping on all orders within the United Kingdom.
6. What are your business hours?
Our customer service team is available Monday to Friday, from 08:00 am to 06:00 pm. We aim to respond to all inquiries within 24 hours during business days.
7. What is your order cut-off time?
To ensure same-day processing, please place your order by 06:00 pm.
8. Can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to monitor your delivery status.
9. What should I do if I receive a faulty or incorrect item?
We apologize for any inconvenience! Please contact our support team at support@modielle.shop within 7 days of receiving your item, and we’ll assist you in resolving the issue.
10. Do you ship internationally?
Currently, we only ship within the United Kingdom.
If you have any other questions that haven’t been answered here, don’t hesitate to reach out! We’re here to help you make your shopping experience enjoyable.
Thank you for choosing MODIELLE!